Last updated: 5 November 2026
This Privacy Policy explains how Twinkll Institute (“we”, “us”, “our”), a coaching institute at Khadakpada Circle, Kalyan West, collects, uses, shares and protects the personal information of students, parents and guardians who visit https://twinkllinstitute.com, enquire with us, attend counselling or demo classes, take admission, or contact us by phone, SMS, email or WhatsApp. By sharing your information with us, you agree to this policy.
1. Who we are
Twinkll Institute
Office No. 121, 1st Floor, Rock Mount Commercial Hub, Khadakpada Circle, Gandhar Nagar, Khadakpada, Kalyan West, Maharashtra 421301, India
Phone / WhatsApp: +91 88051 37327 · Email: care@twinkexa.com
2. Information we collect
- Enquiry and counselling details: student name, parent or guardian name, mobile number, WhatsApp number, email address, class, board, school and course of interest.
- Information from our ads and lead forms: if you respond to our Facebook or Instagram ads and submit a lead form, Meta shares the details you entered with us.
- Admission details: student photograph, date of birth, address, school details, previous marks and parent or guardian details.
- Attendance and ID information: biometric attendance records and RFID ID-card details used only to mark attendance.
- Academic information: attendance, test marks, progress reports and teacher feedback.
- Fee and payment information: fees paid, receipts and transaction references. We do not store full card numbers, CVV or UPI PIN.
- Website information: device, browser, IP address and pages visited, collected through cookies and similar tools.
3. How we use your information
- To answer enquiries and arrange free counselling sessions and demo classes.
- To process admissions, assign batches and maintain student records.
- To mark attendance and keep students safe at the centre.
- To share attendance, test results and progress with parents and guardians.
- To send class schedules, holiday notices, test reminders, fee reminders and receipts.
- To send information about new batches, courses and seminars, only where you have agreed to receive it.
- To meet legal, tax and accounting requirements.
4. WhatsApp, SMS and call communications
We contact you by call, SMS or WhatsApp only when you have shared your number and agreed to be contacted – for example by filling our enquiry form, submitting a lead form, giving your number at admission, or messaging us first. We send WhatsApp messages using the WhatsApp Business Platform provided by Meta Platforms, Inc. Messages sent through WhatsApp are also processed by WhatsApp/Meta under their own privacy policy.
Messages we may send on WhatsApp include: replies to your enquiry, counselling and demo-class confirmations, class and batch schedules, attendance and test-result updates, fee reminders and receipts, holiday and important notices, and – only with your consent – information about new courses and seminars.
How to opt out: reply STOP to any of our WhatsApp messages, block our number, or write to care@twinkexa.com. We will stop promotional messages. Parents of enrolled students may still receive essential messages about attendance, tests and fees.
5. Photos and videos
We may use photos and videos from classes and events on our website and social media. We publish a student’s photo with their name or marks only with the parent’s or guardian’s consent. To have your child removed from our posts, write to care@twinkexa.com.
6. Cookies and advertising
Our website may use cookies, the Meta Pixel and analytics tools such as Google Analytics to understand how visitors use our pages and to measure our ads. You can block or delete cookies in your browser and manage ad preferences in your Facebook / Instagram settings.
7. Who we share information with
We do not sell or rent your personal information. We share it only:
- with service providers who help us operate – attendance and ID-card systems, website hosting, payment partners, SMS and email providers, and Meta (WhatsApp Business Platform, Meta Pixel and Lead Ads) – only for the purposes in this policy;
- with the student’s own parent or guardian;
- when required by law, court order or a government authority, or to protect the safety of our students and staff.
8. Students under 18
Most of our students are under 18. Enquiry and admission details for a student under 18 must be given or approved by a parent or guardian, who agrees to this policy on the student’s behalf. We do not use children’s information for targeted advertising.
9. How long we keep information
We keep student records while the student studies with us and afterwards as long as required by law. Enquiry details that do not lead to admission are deleted when no longer needed.
10. How we protect information
Paper records are kept at the centre with access limited to authorised staff. Digital records are protected with passwords and access controls. No method is completely secure, but we take reasonable steps to protect your information.
11. Your rights
Under applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you can ask us what information we hold, ask us to correct or delete it (unless we must keep it by law), and withdraw your consent at any time.
12. How to delete your data
Email care@twinkexa.com or WhatsApp +91 88051 37327 with the subject “Delete my data”, the student’s name and the registered mobile number. After confirming your identity, we will delete your personal data except records we must keep by law, and confirm once done.
13. Grievance Officer
Twinkll Institute, Office No. 121, 1st Floor, Rock Mount Commercial Hub, Khadakpada Circle, Gandhar Nagar, Khadakpada, Kalyan West, Maharashtra 421301, India
Email: care@twinkexa.com · Phone: +91 88051 37327
Timings: Monday – Sunday, 10:00 AM – 9:00 PM
We acknowledge requests within 48 hours and resolve them within 30 days.
14. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.