Last updated: 5 November 2026
This Refund and Cancellation Policy applies to admissions, registration fees, tuition fees and study material at Twinkll Institute, Khadakpada Circle, Kalyan West. By paying fees and confirming admission, the student and parent or guardian agree to this policy.
1. Before admission
Enquiries, the free 1-on-1 counselling session and demo classes are free of charge, with no obligation to take admission. We encourage every family to attend counselling, visit the centre and understand batch timings, syllabus and fees before taking admission.
2. No refund after admission
Once admission is confirmed and fees are paid, no fees are refundable, in full or in part. This applies to the registration / admission fee, tuition fees and any instalments already paid, for any reason, including:
- the student discontinuing or leaving the course midway;
- change of mind, change of school, board, stream or exam plans;
- relocation, illness, or not attending classes;
- joining another institute or private tuition;
- disciplinary action under the institute’s rules.
3. Study material and student kit
Items issued to students – such as the Twinkll bag, student badge, RFID ID card, Twinkll modules, test series and mock papers – are not returnable or refundable once issued.
4. Payment errors (when money will be returned)
We will return the extra amount if:
- the same fee was paid twice;
- an amount higher than the fee due was paid by mistake;
- money was debited but the payment did not reach us and admission was not confirmed.
Please report such errors within 7 days to care@twinkexa.com or at the centre with the student’s name and payment receipt or transaction ID. After verification, the amount is returned to the original payment method (or by cheque / bank transfer for cash payments) within 7–10 working days.
5. If the institute cancels a batch
If we cancel a batch before it starts and cannot offer a suitable alternative batch, the fees paid for that batch will be returned within 7–10 working days.
6. Batch changes and transfers
- Requests to change batch timing or course may be considered at the institute’s discretion, subject to seat availability. Any difference in fees must be paid.
- Admission and fees are personal to the enrolled student and cannot be transferred to another student.
7. Contact us
Twinkll Institute
Office No. 121, 1st Floor, Rock Mount Commercial Hub, Khadakpada Circle, Gandhar Nagar, Khadakpada, Kalyan West, Maharashtra 421301, India
Email: care@twinkexa.com · Phone / WhatsApp: +91 88051 37327
Timings: Monday – Sunday, 10:00 AM – 9:00 PM